Packets Support
Reporting a problem
When reporting a Packets issue, include:
- Packets version
- Windows version
- Installed app or development build
- Website URL if safe to share
- Steps to reproduce
- Screenshot if helpful
- Whether the issue repeats after restart
Common support topics
Where Packets stores data
Installed Packets stores user data in:
%APPDATA%\PacketsDevelopment builds launched with npm start use:
%APPDATA%\Packets-DevClearing browsing data
Use:
Tools → Clear Browsing Data...Managing cookies
Use:
Tools → Cookie Manager...Managing saved credentials
Use:
Tools → Saved Credentials...Managing site permissions
Use:
Tools → Site Permissions...Known limitations
Review the Known Issues document before reporting behavior that may already be documented.
Beta feedback
When reporting an issue, please include your Packets version, Windows version, what you were doing, what you expected, and what happened.